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Support Articles

• Sending background data through the URL of a Netigate Feedback survey
• Adding custom domain to Mailgun
• Salesforce Integration
• QA tags
• Understanding DMARC, DKIM, and SPF
• Text Analysis
• Quick analysis
• Merge survey results
• Filter survey answers
• All surveys
• Cookies on the answer page
• Website survey widget
• Setting up your account
• Define goals and objectives
• Create list of questions
• The start page
• Event registration
• Create a survey
• Question Bank
• Edit survey
• Add new and name a page
• Move, copy or delete page
• Intro Text, Terms & Consent and End Text
• Question types
• Radio button
• Checkbox
• Matrix
• Dropdown
• Slider
• Star Rating
• Textbox
• Info text
• Media
• Net Promoter Score (NPS)
• Time Limit & Timer
• Magic Import
• Design template
• Survey Loop
• Make a question summary
• Share live results
• Add questions and answer
• Add a point system
• Preview and test your survey
• Survey Logic
• Hide a question or page
• Jump Logic
• Notification logic
• Distribution
• Distribution panel
• Email Template
• Test your survey
• Activate your survey
• Collecting answers
• Send your survey
• Connect an online access panel to a survey
• Collect external ID
• Email sendout
• General link
• SMS sendout
• Login list
• Two Way SMS
• Respondent list
• Add new respondents to an existing sendout
• Background data
• Personalise your survey using background data
• Add background data to an existing sendout
• Survey information
• Create new, save and delete reports
• Generate report from series
• Manage Layout
• Add drop-off statistics
• Add response timeline
• Track questions through time
• Word cloud
• Create and manage series
• Edit your question dash
• Share a report
• View text answers
• Allow filtering
• Allow exporting
• Anonymous results
• Password protect your report
• Include company logo
• Report settings
• Filter by time
• Manage or delete filters
• Export a report
• Export to Power Point
• Export to PDF
• Export to Excel
• Export to RAW
• Export as SPSS
• Export as Pivot-table
• Target Value
• Threshold
• Custom Index
• Migrate from Classic to New report
• Respondent overview
• Account settings
• Administration settings
• User management
• Password settings
• Graph colours
• Blacklist
• Survey folders
• Blocklist
• Survey settings
• Distribution settings
• WCAG mode for accessibility
• Notification settings
• Survey incentives
• Survey retention
• Netigate's API
• Language settings
• Data Retention
• Partial Delete
• Quiz settings
• Full Delete
• Export personal data
• Terms and Consent
• Two-Factor Authentication
• Create a PowerPoint template
• Survey answer import
• Design Editor

Product Updates

• Product News 03-2025
• Now available: Excel and RAW export for Text Analysis answers
• Quiz settings
• Export an Excel report covering the viewing statistics and settings applied on each shared report
• Check which recipients have viewed the report you shared and which haven’t!
• Shared reports can now be exported in your own Power Point template
• Reports shared via email are now marked with an envelope icon and aggregated under Saved reports
• Visualise goals and progress in your Netigate reports with target values and threshold intervals

• The new Netigate platform has arrived

• Show list of hidden words
• Resend emails to individual/multiple respondents
• Move surveys to folder
• Text editor in the multilanguage tool
• Respondent overview integrated in menu
• Switch between report and create mode
• Visualising non-weighted matrix questions with multiple series
• Hide word from all wordclouds
• Metric Desktop/Mobile now available in New Report
• Language footer in shared report
• New Netigate Look
• Shared report respects user set UI language
• Powerpoint export available in shared report
• Password protection on shared links
• Custom-Index
• New Report available
• Time filter available
• New report: Hide background data with 0 answers
• New report: Choose report's language
• New report: Bulk edit series
• Shared report
• Export your report as Excel or PDF
• Copy entire page
• New Survey Template: Paper
• Two-factor authentication
• New Design - Survey Settings
• Classic Matrix
• Terms & Consent
• Export Personal Data
• Data Retention Settings
• Survey export
• Star rating
• Survey progress
• Login credentials in mail send out
• Remove formatting when copy/paste
• Netigate server maintenance and server move
• Flag questions & enable survey feedback
• Domain White Listing – keep track of your surveys
• New Mobile-friendly Survey Designs

Faqs

• How do I activate Text Analysis on a survey?
• Why do my filters not apply when exporting in raw data? 
• How can I export questions (without answers)?
• When i want to open my survey results, I am asked if I want to continue or reset. What does that mean?
• I want to delete a saved report, alternatively change its name. How do I do that?
• How can I view a report in a different language?
• How can I copy a page of my survey?
• How can I resend the personalised link to a specific person in a personalised e-mail?
• Opt-out. Where can I see who has opted out?
• Can I delete an answer option in an ongoing survey?
• Why is 'Create a survey' greyed out?
• How can I identify and compare respondents from different send-outs?
• What is ranking and how do I use it?
• Can I attach files to a survey or a sendout?
• Can I add background variables even after send-out?
• Can I customise my exports?
• I want to reuse a survey, how do I do that?
• I removed all text from the introduction/end text but it is still appearing
• The link to my survey dosen't work
• Why is the calendar in my sendout greyed out?
• How can I format my question layout in the Multilanguage tool?
• I get a message saying my password is no longer valid. Why?
• Some of my personal details have changed. What can I do?
• Why is my NPS question portrayed differently in the PPT export than the Netigate report?
• Can I include additional questions when I have already added logic to my survey?
• Can I use pictures as answer options in my questions?
• Can surveys be embedded using iFrame?
• Can respondents interrupt a survey and continue it later?
• What are the values shown for weighted answer options?
• Can you use an alias for links to surveys in Netigate?
• Can I use background tags in the subject of an email?
• When and how do I use weighted questions?
• Is it possible to change response mechanism after the question has been saved?
• How can I add video to my survey?
• How do I change the end date of my survey?
• What is the difference between an e-mail survey and a link survey?
• Can I add/edit my questions in an ongoing survey?
• Is it possible to add a reminder to my survey?
• Can I use my own numbering for questions?
• Is it possible to select and save two reminder dates?
• How do I add more respondents to my existing email send-out?
• Is it possible to change the date for an already saved reminder?
• Why can't I choose a specific date for my send-out?
• What happens if my respondent list contains duplicates?
• How do I see if a survey has been sent?
• Is it possible to add additional respondents to an already active survey?
• What happens when I click reset in the report?
• How do I send my survey to a respondent that deleted the e-mail?
• How can I see who has responded to my survey?
• How do I change the position of questions?
• What will be deleted when I use Partial delete?
• How can I test my survey?
• Can you choose exactly what data to delete in the partial deletion?
• What should I use: Radio Button or Checkbox?
• What will be deleted when I use Full delete?
• Required answers
• Any way to disable full deletion on a specific survey?
• How do I copy a question?
• Which setting will overwrite which one? Account setting or survey level setting?
• What will happen to surveys that are ongoing and have a end date that is 1 or more years away?
• If employees (respondents) ask to have their historical response data deleted, does that mean the historical results at group level will be altered?
• How do I filter the result of my survey based on the questions asked?
• Why are some results marked in red?
• When and why do respondents move between the different tabs on the Respondents list page?
• How do I set my password?
• My login details are not working. Why?
• My login details have expired. What should I do?
• What are the technical requirements to use Netigate?
• Can we use single sign-on to log in to Netigate?
• Do you do penetration tests?
• How can we add Netigate to our SPF record?
• Can I use DKIM to verify my domain in Netigate?
• Does Netigate provide a REST API?
• What is background data and how do I use it?
• Can respondents upload files as an answer to a question?
• Can I customise the 'Survey is inactive' page?

Workshops

• Academy Norway
• Netigate Training session
• Academy - On Demand
• What our customers say
• Netigate Academy Sweden
• Netigate Academy – Full day event
• Level 1 – Become a Netigate expert
• Level 2 – Optimise how your organisation conducts surveys and analyses the results
• Level 3 – Tailored training optimised for your organisation
• What our customers say
• Meet our trainers
• Meet our trainers

Webinars

• Sign up for a live webinar

Glossary

• Import
• Export
• Shared reports
• Drop-offs
• Multi language tool
• Language (setting)
• Open-ended question
• Multiple Choice Question
• Cross-tabulation
• Reset (report)
• Series
• Design
• Account administration
• Distribution
• Sendout
• Activation
• Question type
• Mechanism
• Advanced logic
• Logic
• Display Mode
• Terms & consent
• Double Matrix
• Matrix
• Breakdown
• Filter
• BGD/Background data
• NPS
• Word Cloud
• Administrator
• User
• Respondent
• Text area
• Textbox
• Checkbox
• Radio Button
• API
• Mean
• Standard deviation
• Significance
• Weight

Category Supports

• Privacy
• Design Editor
• Security
• Getting started
• General
• General
• Account settings
• Manage report
• Share report
• Create
• Data Retention
• Channels
• Survey settings
• Page Setup
• Design
• Filters & settings
• Distribute
• Question Insert
• Respondent Lists
• Export report
• Integrations
• Report
• Features
• Advanced reporting (KPIs)
• Logic
• Settings
• Other
• Make a quiz or test
• Security and Data Retention
• Respondents