Netigate Success Center



Account administration

Here you can create, edit, or delete users. User rights can be distributed and changed. Every user needs at least “Reading” rights for one survey or folder to use Netigate. They will need “Edit” rights for a folder if they are supposed to create surveys. If you set up a group that has rights for certain surveys/folders, you can also simply put them in a group. We recommend that if you administer a lot of users.


An active survey can be distributed via different channels and then accessed and answered by respondents. The start- and end date of the survey also needs to be set up correctly for the survey to work. Survey activation can be done while you set up your send out or via the Activation button in the left “main” menu.


The user who is determined/set to administer users for one account/customer. Has more rights than a standard user.

Advanced logic

With the advanced logic, you can - in addition to the normal logic - hide or activate question pages or mechanisms, jump to a webpage and/or notify specific email addresses with the survey answers or an alternative email text (both jump to a webpage and notify from any question page).


An API (application programming interface) can be described as a procedure that allows two (or more) systems to communicate with each other. During the API call, systems can retrieve and receive data from each other.


BGD/Background data

can be added if you have information in regards to your respondents that you want to have in your survey (t.ex. age, department or similar) to filter on it or to simply have the information in your analysis.


Breaks down the results based on a selected question (e.g. Department) and then creates one filter for each of the answer options (n=x), leaving x amounts of filters/series that show the results per answer option of the question chosen for the breakdown.



Answer mechanism that allows multiple answers per question/mechanism. Min and max answer options can be set, they can be weighted, and a textbox can be added to the last answer option.


We refer to cross-tabulation as a limit of the number of answer options you’re allowed to filter on. The most common limit is 5 and it exists to prevent the person analysing a survey from being able to “guess” who gave a certain answer. This is extremely common and important for Employee Surveys, in which anonymity is usually a priority and the person analysing the results often knows the respondents. A cross-tabulation limit can be set by the administrator on an individual user, a certain survey or a certain folder. It’s also possible to set a cross-tabulation limit on the whole account. Your Account Manager can help you with the setup.



Influences the way the survey is displayed for your respondents. At the moment, Netigate offers 6 different Design templates and more are in planning. If you are interested in further customisation of those, please contact your Netigate Account Manager.

Display Mode

Built to optimize the display of the survey on a mobile device: The survey “jumps” to the next question automatically when radio buttons/matrices (one answer- mechanisms) are used.


It’s the way/channel you choose to distribute your survey to your respondents. In Netigate you can choose between creating a link or logins and distributing them yourself or sending out an email or SMS from the platform. There’s also the possibility to set up a 2-way SMS. Further advanced distribution channels are Embedded questions, Respondent Panels and APIs. They are explained here.

Double Matrix

Allows you to compare a respondent's perception of two different aspects that you would like to look into. Example: Comparison of “Importance” and “Satisfaction” of different aspects of a service to determine how well you are handling those aspects and how important those are to your customers.


Anyone of your respondents that doesn’t finish the survey. A survey is finished when a respondent sees the end text or (if no end text) presses the Finish button on the last survey page.



Export of data from your survey out of Netigate into one of the following formats: Excel, PowerPoint, PDF, Raw Data (Excel), or SPSS. Raw Data and SPSS will always export all your data, regardless of filters or similar. The other export methods will put filters and settings into account.



can be set in the report and used to show only specific results/answers of your survey (based on a certain group, time/date of answer or similar).



It's possible to upload an Excel file with answers into an existing survey, instead of entering them manually. The file needs to be prepared in a specific way, which is explained in our Support article.


Language (setting)

The language setting refers to the master language of your survey; so it’s the language you created your survey in. It’s important to name/set it correctly so the buttons (e.g. Next, Back) and possibly hints are displayed in the matching language.


In Netigate you can use logic implement jumps to later (not previous) question pages.



A matrix can be used if you have the same answer options (t.ex. a scale from “very bad” to “very good”) for several questions.


The sum of all values divided by their number. Gives an idea of the answer that most respondents are leaning towards to.


Synonym to Question type. You’ll find different question or mechanism types in the platform; most of them are suited for a specific kind of question. They are explained here.

Multi language tool

Allows you to add several different translations for your survey. It’s a very powerful and convenient feature but needs to be set up carefully. See instructions here.

Multiple Choice Question

Question type/mechanism that allows multiple different answers. In Netigate you'd use the question type Checkboxes for this.



The Net Promoter Score allows to easily know how likely your customers or employees are to recommend you as an employer or your product/service/or similar; the higher the score the higher the recommendation rate.


Open-ended question

Mechanism/question type that allows entering text as an answer. The respondent isn’t forced to choose from pre-defined answer options, however, it’s more tricky to filter on free text answers, since the same answer could be spelt differently by different respondents. The mechanism Netigate offers to receive free text answers is called a textbox (one row, suitable to ask for name, email or similar) or a text area (bigger textbox with several rows that invites respondent to write a longer answer).


Question type

Synonym to Mechanism. You’ll find different question or mechanism types in the platform; most of them are suited for a specific kind of question. They are explained here.


Radio Button

Answer mechanism that allows one answer per question/mechanism and can be weighted or a textbox can be added to the last answer option.

Reset (report)

Will remove all filters, series, and settings applied to your report. Will never delete answers.


Anyone who answers a survey.



Within Netigate you can send out surveys directly via SMS or email; this is what we refer to as a “sendout”. The platform will create personalised links for every respondent while it sends those out at a set date/time.


One set of multiple answers based on one or several filters is called a series. The name can be determined by the user. Example: All answers were given by respondents who are female; series can be named “Female” and a second series could be “Male”. This will allow for easy comparison of the affiliated answers.

Shared reports

Here you can share a saved report either via email or by creating a link that you can distribute yourself.


Statistical significance is an indicator of how representative or reliable a batch of answers to a question is. It takes into account how much the answers vary between different respondents, how many people have answered and similar.

Standard deviation

Gives an idea of how varied respondents’ answers are: a high deviation means a lot of variation in answer options while a low standard deviation means less variety in answers and a more homogenous result.


Terms & consent

A feature that allows you to add terms and consent at the beginning of your survey. You can display your own terms for your respondents which they can accept or not. They will not be able to continue with the survey if they don’t agree. Even if the respondent changes their mind in the middle of the survey, they will be able to revoke their consent, which will conveniently delete all previously given answers from that respondent.

Text area

Same as textbox, but will show a bigger area to enter text.


Allows respondents to add a written answer with up to 32,000 characters. Can be set to numerical, email address or date, so the system will check if a numerical value or email address have been entered or it will display a calendar to pick a date from.



Anyone that has access to the platform and is able to create surveys.



Can be added to answer options to produce a mean value and standard deviation. Answer options w/o weight won’t be counted, answer options with the weight “0” will be calculated with as a “0”.

Word Cloud

Visualisation of answers from textboxes/text areas that shows the actual words the respondents have given as answers based on how often single words have been used.