Netigate Success Center

Product Updates

Export an Excel report covering the viewing statistics and settings applied on each shared report

You can now export an Excel report covering the viewing statistics and settings applied on each shared report. Select the reports you want to check and download the file with one click.

This feature simplifies the error check when sharing multiple reports with different settings. Also, you get additional information about the report viewing. You can see who has viewed the shared report and how many times it was viewed.

Check which recipients have viewed the report you shared and which haven’t!

Check which recipients have viewed the report you shared and which haven’t! We have added a brief overview of the sharing and viewing statistics under Saved Reports.

Shared reports can now be exported in your own Power Point template

Shared report can now be exported on the custom Power Point template. Select the template under SHARE > Settings > Allow exporting.

Netigate standard template is selected by default but can be changed to a custom one if you have one or more branded PPT templates uploaded to your account.

Reports shared via email are now marked with an envelope icon and aggregated under Saved reports

Reports shared via email are now marked with an envelope icon and aggregated under Saved reports > SHARED tab. AutoSave setting is disabled for all shared reports to prevent an unintentional change.

Shared reports Netigate

Feb 2021

Visualise goals and progress in your Netigate reports with target values and threshold intervals

Target values and threshold intervals have now been activated for Professional and Enterprise license holders. Setting target values allows you to insert visual markers for your goal results in your Netigate reports. Threshold intervals then provide a traffic light system to help you clearly track the status of your goals. Watch the tutorial below learn how to use these features— in less than two minutes!

The new Netigate platform has arrived

After almost two years of development, and six months in beta, we are now launching our new Netigate platform for all customers.

The new version of the platform was developed with four main focuses in mind: Security, stability, usability, and future-proofing. Alongside the feedback we have received from users over the years, these four goals have driven every technical and functional decision we have made during development.

We aim to move all customers to the new version of Netigate by December 2020.


FAQ

When will I receive the update?
We will start rolling out the new version to customers, in batches, from September 1st. Users getting access to the new version will still be able to switch back to the old version until mid-December 2020.

Do I need to do anything?
No. Once you get access to the new version you will seamlessly have access to all your existing data.

Will this affect my ongoing surveys?
No. All your existing surveys will run as normal without any interruptions.

Does this affect my collected data?
No. All your collected data remains unchanged. You will be able to access all collected answers in the new report environment.

Where can I get more information?
This page will be continually updated throughout the transition period. If you have any questions that are not answered here, you can contact us via our Contact form, or reach out to your Netigate account manager.

Feb 2020

Show list of hidden words

In the new report, you can now inspect and change the list of all words manually hidden from your word clouds. Also, you can find out whether any of the blacklists are activated on your account, preventing certain words from showing in your word clouds (admin setting).

Go to Dash Options in your word cloud and click on Hidden Words in the top right corner. You will see all the hidden words in a dop-down menu. If you changed your mind and want to include one or more words again in the word cloud display, simply select the individual checkbox or choose Select all and click Restore Words.

If you share the report containing word clouds with hidden words, those words will not be visible for the report recipient either.

This feature allows you to easily and efficiently work with word clouds and include and exclude certain words from the respondents’ answers.

show hidden words

Resend emails to individual/multiple respondents

In New Netigate, emails can now be easily resent to individual respondents.

Go to your Distribution overview, click on the number of respondents behind your respective Sendout. A new popup window will open with the respondent list. Select the respondents you want to resend the email to by marking the respective checkboxes and click the button Resend Email at the bottom of the popup. You will need to Confirm your choice.

resend emails

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/resend-emails/

Move surveys to folder

In New Netigate, surveys can now easily be moved to different folders directly from the survey list. Simply mark the checkbox to the left of the respective surveys that you want to move and then click the button Move To Folder at the bottom of your survey list. A new popup window will open. From there, you can choose your desired destination folder.

move a survey to a folder

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/move-surveys-to-folder/ 

Text editor in the multilanguage tool

A text editor has been added to each field in the multilanguage tool of New Netigate. This allows you to format the text of your translations quickly and easily directly from the toolbar. This makes it easy for you to have identical formatting of your text across all languages.

Text editor in multilanguage

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/text-editor-in-multilanguage-tool/ 

Feb 2020

Respondent overview integrated in menu

The respondent overview is now conveniently located in the left-hand menu of your report. This allows you to access the overview of your respondents easier than ever before. Simply click on Respondents in the menu bar.

The left menu is also redesigned to clearly distinguish all the previously saved reports (Saved Reports >) from the options for changing the report you are currently working on (options below Manage Reports).

respondent overview part of settings menu

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/respondent-overview-in-menu/ 

Feb 2020

Switch between report and create mode

If you want to switch between the Edit-mode and the report of your survey, you can do so with just one click. To reach the Edit-mode, simply click on the name of your survey. You will see it as a hyperlink at the top of your report.

This option is particularly useful if you want to make any changes to the survey retroactively. For instance, you can quickly turn a question into a weighted one and see the outcome in the report right away. Further, you can quickly refresh your memory on the questions’ presentation, layout, type, or click on the preview to check how the question was presented to the respondents.

create and report

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/report-and-create-mode/ 

Jan 2020

Visualising non-weighted matrix questions with multiple series

We have improved the graphs and tables for non-weighted matrix questions with multiple series. All the answer options in the graph inherit the colour of the series and differentiate from each other by having various levels of transparency. This approach also applies to the table, making it easier to read and match visual and numerical data in the graph and the table. With the new visualisation, it takes less time to make sense of complex matrix questions.

visualise non-weighted matrix questions with multiple series

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/visualising-matrix-questions/ 

Dec 2019

Hide word from all wordclouds

We have updated the way you can work with hiding words from a word cloud. Previously, you were able to hide a word from one specific word cloud. Now, you can select a word which will be hidden from all word clouds within the same report. You can then save the report without that word.

For example, in the picture of the report below, the word “ventilation” is very obvious. If you have already taken measures to improve the ventilation, you might want to exclude that word from the cloud. This allows you to save 2 versions of the report, one with the word ventilation and one without the word ventilation. Even when you close the report, your choice will have been saved for the next time you open it. If you saved the report without a specific word, you can also share that report and recipients of your shared report will not see the word.

hide word from wordcloud

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/hide-word-from-all-wordclouds/ 

Dec 2019

Metric Desktop/Mobile now available in New Report

In the new report, you can now see which device your respondents have used to answer your survey. To enable the metric, click the cog-symbol to the right and choose Device used. This gives you an overview of the percentage of people that accessed your survey via mobile and via desktop.

device used metric in new report

Do you want to share this update with someone? Use the following link: https://support.netigate.net/product-updates/metric-desktop-mobile/