Success Center

Product Updates

The new Netigate platform has arrived

After almost two years of development, and six months in beta, we are now launching our new Netigate platform for all customers.

The new version of the platform was developed with four main focuses in mind: Security, stability, usability, and future-proofing. Alongside the feedback we have received from users over the years, these four goals have driven every technical and functional decision we have made during development.

We aim to move all customers to the new version of Netigate by December 2020.


FAQ

When will I receive the update?
We will start rolling out the new version to customers, in batches, from September 1st. Users getting access to the new version will still be able to switch back to the old version until mid-December 2020.

Do I need to do anything?
No. Once you get access to the new version you will seamlessly have access to all your existing data.

Will this affect my ongoing surveys?
No. All your existing surveys will run as normal without any interruptions.

Does this affect my collected data?
No. All your collected data remains unchanged. You will be able to access all collected answers in the new report environment.

Where can I get more information?
This page will be continually updated throughout the transition period. If you have any questions that are not answered here, you can contact us via our Contact form, or reach out to your Netigate account manager.