Netigate Success Center


Quick analysis

Table of contents

    Quick analysis is a report addon that allows you easily identify some of the key insights available to you from the collected answers. You can make use of any of the functionalities included in the Quick analysis tool to save time and help you make sense of your survey data.

    As part of the Quick analysis tool you have access to top and bottom score analysis, NPS benchmarking, instant series comparisons and action planning. All at the click of a button.

    Note: As the Quick analysis-tool is an addon you will need to include it in your license in order to access it. Please contact your account manager for more information.

    Where do I find Quick analysis?

    Provided that the Quick analysis-tool is included and activated in your license you will be able to access Quick analysis in all your surveys, both past and present. You will have a menu selection where you can switch between Result, which is your overall report with all questions and survey answers included, and Quick analysis. If you click the Quick analysis option in this menu you will access the functionality included in the Quick analysis-tool.

    You can select what series you want to see by selecting it in the menu Analysis based on main series.

    There is also a possibility to add a comparisons from the menu Compare to. In this menu you can select to add a comparison to the total result, any of the other series you have created in the report or include all other series.

    Top and bottom score analysis

    Top and bottom score will give you an overview of the questions with the highest and lowest scores. This option will help you to easily identify the areas where you are performing well, and where development is required.

    You can change the number of questions you want to display by clicking Edit view in the right corner and change the number of questions in the drop down Number of questions to display. You can display up to 5 questions.

    There is additional options in the Edit view menu:
    Consider matrix rows as separate questions: This option decides whether individual rows of a matrix should be considered as separate questions. If you uncheck this option matrices will be disregarded.

    Show delta for comparison series: This will add a delta value to the comparison series, showing you if the score is higher or lower than the main series and how large the difference is between the two.
    As you can see in the image below, the Total result series shows +0.04 on the first questions and -0.31 for the second, giving you a clear view of the difference in score from the two series.

    NPS Benchmarking

    If you have an NPS question included in your survey you will be able to see a presentation of the NPS score and the a percentage visualization of how many promoters, detractors and passives that have answered the survey. In the quick analysis tool you will also have the possibility to add a benchmark value. To do this you click Edit view in the top right corner, and you will see a dropdown menu called Add benchmark. In this menu you can see all benchmarks that are currently available.

    Create a benchmark

    In addition to adding existing benchmarks you can also create your own. To do this you click the button Create benchmark and you will get an option to enter information about the benchmark that you are creating.
    Benchmark name: This is the name that will be displayed in the selection list of benchmarks.
    NPS Score: This is the value that you want to add to the benchmark.
    Benchmark description: A short explanation of the benchmark. This can be left blank if you don’t want to an a description.
    Add benchmark to: This is a administrator setting. You can set so the benchmark will be visible only to your user or if it should be displayed across all users in the account.

    If you check Do not apply to NPS in this quick analysis report you will create the benchmark without assigning it to your report.

    Action planning and tracking

    The section called Act on insights allows you to create, track and plan your progress directly in the platform. You can add an action point by clicking the option Add action point and then enter a description and a due date for the action. Confirm by clicking Add.

    You can add additional points and set different due dates for the different actions. In case you need to edit an existing action point, simply mouseover the action and press the edit icon in the right corner. To remove an action you can click the trashcan icon.

    To mark an action point as completed there is a checkbox to the left of the action description. If you check this, the action will be marked as done and will be dimmed to show you a clear distinction of what actions are done and what actions are still active.