Blocklist
Table of contents
What is the blocklist?
Blocklist is a page where you can see users who have unsubscribed from your surveys. A respondent that is added to the Blocklist will never be contacted with any sendouts from the survey distribution of that company account. The Blocklist applies to the entire company account and cannot be set for individual surveys.
Note that the blocklist page is only available to Admins. You cannot see this page if you are not an Admin.
How do I add respondents to the blocklist?
Respondents are added to the blocklist automatically when they unsubscribe from your surveys. Note that it is required to send emails to your customers with an unsubscribe link.
What is the difference between blocklist and bounce list?
The main difference is in name only. As functionality goes there is no difference. An address that is added to the bounce list reacts the same way as an address that is added to the block list. It is just two different categories that you can use to filter addresses.
In case it is relevant for you to keep track of how many respondents use the opt-out links of your sendouts we recommend you use the Bounce list as a separate list for those addresses you add manually while the Blocklist is exclusively for those that opt-out of sendouts.
How do I view addresses that are added to the block list?
To view addresses that are added to the Blocklist or bounce list, select the folder and you will get an overview of all addresses added to that folder.
At the bottom of the screen you have the option to Download the Blocklist to Excel.
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