General
How can I export questions (without answers)?
Navigate to your survey overview and click the printer symbol.
On the page that opens, you will see a PDF symbol in the upper right corner. Click it.
Note: This PDF version is suitable for your own documentation, but it is not designed to be used as a paper survey.
If you want to print the questions including the answers, use the Export function and export as a PDF.
I get a message saying my password is no longer valid. Why?
If you get a message saying that your password is expiring, your Systems Administrator has set it as a security measure. Simply choose a new password. Passwords automatically expire after a maximum of 365 days. This is a security precaution.
Some of my personal details have changed. What can I do?
To change the personal details (e.g. surname or email address) in your Netigate account, please contact the Netigate Administrator at your company.
Can respondents interrupt a survey and continue it later?
Yes. As long as the respondents have a personal link, they can exit the survey and then carry on where they left off when they open it again. This applies to SMS and email sendouts as well as personal logins. Note: The respondent will start from the beginning of the survey but all previous answers will be prefilled. They can simply click ‘Next’ to continue past any completed questions.
How do I set my password?
When your personal login is created, the administrator can trigger an automatic verification that will be sent to you via e-mail. This e-mail is sent from info@netigate.se or info@ntgt.de (this depends on which of our servers you are based on— Swedish or German) asking you to verify your account. This link will forward you to a page where you can set a password. You can also click ‘Forgot your password?’ in order to send yourself a reset link.
Note: If you do not receive the verification e-mail, check your spam folder or contact your administrator to get a new e-mail sent to you.
My login details are not working. Why?
There are two possible reasons why your login details are not working:
- You have entered the wrong login information. If you have forgotten your password, click ‘Forgot your password?’ on the login page to set a new one.
- Your user account is no longer active and you will need to have your access extended by the Netigate administrator at your company.
If you do not know who your Netigate administrator is, contact the Netigate Customer Support Team and they will help you find the correct contact: support@netigate.co.uk.
My login details have expired. What should I do?
You will need to have your access extended by the Netigate administrator at your company.
- Speak to the Netigate administrator at your company.
- If you are a Netigate administrator, please contact the Account Executive at Netigate.
- If you do not know who your Account Executive is, contact the Netigate Customer Support Team and they will help you find the correct contact: support@netigate.co.uk.
What are the technical requirements to use Netigate?
To use Netigate, you need a computer with an internet connection and a web browser. Netigate is committed to supporting the most popular, modern browsers:
- Chrome 22 and later
- Firefox 28 and later
- Safari 7 or later
- Microsoft Edge
- Internet Explorer 11
We recommend that you always use the latest version of your favourite browser since older, unsupported versions might contain security vulnerabilities.
Can we use single sign-on to log in to Netigate?
Yes. Single sign-on (SSO) is available as a custom integration. To learn more about how to setup SSO for your organisation, please contact your Customer Relation Manager to learn more and request a quote. Single sign-on is a user authentication service that permits a user to use one set of login credentials (e.g. name and password) to access multiple applications, like Netigate.
Do you do penetration tests?
Yes, Netigate conducts frequent penetration tests.
How can we add Netigate to our SPF record?
If you are using SPF for email traffic, you can add one of the following Netigate domains to your SPF record. Select the correct version to match your server:
Swedish server: _spf.netigate.se
German server: _spf.ntgt.de
You can find more information in our support article.
Can I use DKIM to verify my domain in Netigate?
Yes. This is done by ‘signing’ the email with a digital signature, a field that is added to the message header. This is managed in Netigate → Settings → DKIM settings. DomainKeys Identified Mail (DKIM) allows senders to associate a domain name with an email message, thus vouching for its authenticity.
Does Netigate provide a REST API?
Yes. You can find more information on our API page.
What is background data and how do I use it?
Background data is known information about your respondents. It can be anything from first names to what type of customer they are, where they live, or which department they work in. As long as we have the information we can upload it in advance to your Netigate account.
Can respondents upload files as an answer to a question?
No. Due to the risk of virus transmission, this is not allowed.
