Distribute
How do I see if a survey has been sent?
By going to the Distribution tab in the left menu you can see your saved send-outs in one list. On the right-hand side, you can see Respondents and Sent. Under Sent you can see a number which shows you how many people the survey has been sent to. Also, the status on the left-hand side changes from a green dot to a green tick.
Is it possible to add additional respondents to an already active survey?
Yes, it’s easily done. Log in to your account as usual, click View results or edit surveys and then click the Edit-symbol of the survey. In the left menu choose distribution and click the Respondent-tab. Enter the e-mail address for the new respondents you wish to add and then click Add Respondents. Go to the tab Order and click Activate survey.
How do I send my survey to a respondent that deleted the e-mail?
To resend the survey to a respondent that’s already in the distribution list you will have to remove them and then add them again. To remove one or more respondents from the sent-list, click edit (pen-symbol) under the respondents menu in your send out. Once the respondent is removed you can add them again and activate the send out under the order menu in your send outs.
