Netigate Success Center



Why do my filters not apply when exporting in raw data? 

Raw data always contains ALL of your results. Individual settings, such as filters, will not be applied.

When i want to open my survey results, I am asked if I want to continue or reset. What does that mean?

In that case, you have probably applied a filter or similar the last time you worked with your report. If you want to continue where you left off, click continue. If you want to look at all results without filters or breakdowns, click reset. This will not delete any data.

I want to delete a saved report, alternatively change its name. How do I do that?

You have the option to change/delete a saved report in the tool by following the instructions below:

  1. You log into the tool and click on the report symbol in the survey you want to work with (first symbol to the right from the language flag)
  2. You click on the button save & load
  3. Afterwards, you click on the button manage report. Here you can find all of your saved reports of the survey with possible filter and series.
  4. You can click on the trash can symbol to delete the report in question.

How can I view a report in a different language?

Go to the report, choose Settings in the top bar and choose the survey language in the resulting pop-up. This only works if you have Multilanguage enabled for the survey in question.

How can I identify and compare respondents from different send-outs?

In Netigate, results will be filtered by time of answer and not time of send-out. The filter function in the report, therefore, shows you what time the answer came in and does not allow you to draw conclusions for the time of the send-out. For ongoing surveys, where you regularly add new respondent lists, it can be helpful to filter for the exact send-out. To achieve this, you need to add background variables, e.g. month or quarter. This allows you to filter the results and to compare various different time intervals.

Can I customise my exports?

Excel and raw data exports cannot be individualised in form of a template within the Netigate account. If you wish to make changes, you do so directly in the exported file. Powerpoint templates can be individualised and stored as a template for all exports. You can read more about this in our article about Powerpoint templates.

Why is my NPS question portrayed differently in the PPT export than the Netigate report?

In a Powerpoint export, only the data will be extracted from the tool. The NPS score will, therefore, be shown as a bar chart. As a workaround, you can take a screenshot of your Netigate dashboard NPS results and paste it into your PPT.

What are the values shown for weighted answer options?

In the table you can see the value Average which is the arithmetic mean and the Sigma symbol which is the standard deviation.

What happens when I click reset in the report?

The report of your survey will reset to your total result. All answers to the survey are available. This function helps you to easily go back to your full report after you have used filters and breakdowns. If so desired, you can now start with new filters and breakdowns.

How can I see who has responded to my survey?

If you have set your survey to anonymous you cannot see who has answered. If your survey is not anonymous you can see the respondents by going to Respondents in the menu to the left (if you are in the result section of your survey). Here you can see the list of respondents with respective labels.

How do I filter the result of my survey based on the questions asked?

Go to the question you want to base your report on and click on the number of answers for the specific option you want to see and then “+” to include the option or “-“ to exclude it. To apply the filter to your report, click “OK” and the report will reload.

Why are some results marked in red?

Results marked in red are the most common answers.

When and why do respondents move between the different tabs on the Respondents list page?

The tabs available on the Respondents list page are there to show you the progress status of each respondent. ANSWERED refers to the number of respondents who have answered one or more questions. COMPLETED  refers to the number of respondents who have completed the survey. ACCESSED refers to respondents that have clicked the survey link but have not answered any questions yet. Finally, NOT ACCESSED refers to those respondents who have not clicked the link to enter the survey.

Keep in mind that each question in the survey will display an answer frequency, which will help you to understand if any respondents have dropped-off in the survey. if you want to know more about drop-offs in your survey, you can use the Drop-off frequency per question function under the modules tab.