Netigate Product News for March 2025

Welcome to the ”first” ever Product News for Netigate! This is where you can learn about the ongoing features and updates that we are releasing for the platform. We expect to do these around the first Monday of every month moving forward. You can also read this news on our website. With that, lets get into some exciting new features!

New survey Widget now previews in real time

The Widget is a type of survey distribution method that allows you to install your Neitgate survey into an external website or app. After, the survey will appear as visitors land on the page, take certain actions, fill out certain fields, or just click the button marked ”feedback”!

While the widget itself has existed for a while, we changed how the widget gets created within Netigate to make it easier to use. This includes a real time preview of the widget, as you make changes! Check it out in the GIF below:

Import Translations for your surveys

We’ve been getting feedback from customers that, while editing translations from the UI works for smaller changes, if you need to make dozens of changes, it can be a bit cumbersome.

Thats why we developed a way for you to Export and then Import translations:

• View a sorted list of all translatable text in your survey
• Make changes easily and at scale
• Copy and paste translations from other services directly to your Excel
• Import your changes to have them live in your survey!

We hope you enjoy using the new Import Translations feature. You can read more about how it works and how you can get started using it from the article in our knowledge base.

Automatic Data removal through API

We have created some new endpoints in the API that allow you to automatically remove data after certain criteria has been met, such as:

• Automatically removing data after X amount of days have passed
• Automatically removing data on a set date in the future
• Deleting specific responses from a survey, based on ID
• Partially removing data

You can read more about these changes, as well as example payloads, through our API documentation.

NPS Benchmarks have been updated!

If you are using NPS in your survey, we offer the ability to view Benchmarks for NPS scores. These benchmarks are pulled from Netigate, based on our customer base, consultant experience, and industry practices.

Now, the NPS benchmarks have been updated with the current 2025 business landscape. If you use NPS, we highly recommend you check them out! You can learn more about NPS benchmarks in our article on the topic.

Upcoming webinars

• FRÅN DATA TILL HANDLING: BYGG EN CX-STRATEGI SOM GER VERKLIGA RESULTAT – We have an upcoming webinar series in Swedish that covers exciting new ways to analyze surveys responses!

Recent Knowledge base updates

• New Widget –  Added section about Google Tag Manager
• Create a Powerpoint Template – Added section on how to make the Powerpoint smaller so that it conforms with our file size upload requirements

That’s all folks! Thanks for reading!